Booking, Cancellations & Waiting Lists

As we are a small studio with a limited number of spaces in each class, we kindly ask all members to help us by booking and cancelling your respective classes as early as possible.

How to Book a Class

Use our website (via Login in the top right-hand corner) or the mobile/iPad app (see the link at the bottom of the page) to make your bookings. This gives you an overview of all your reservations, including waiting-list positions. When you book a class, one credit is reserved if you have a class pass.
You can book our classes up to 4 weeks in advance and right up until the class starts. Keep an eye on the schedule, as spaces often become available shortly before a class begins. We cannot guarantee you a place, as bookings are first come, first served.
Personal Training sessions are arranged directly with your instructor.

How to Cancel a Booking

If you need to cancel a class, you must do so no later than 24 hours before the class starts. A late cancellation will cost one credit or DKK 110, depending on your membership. You can cancel by removing your booking in the app or via our website. If you do not show up for a class, one credit or DKK 170 will be charged, depending on your membership.
If the class was full before you cancelled, the used credit will be returned to your class pass or the fee will be cancelled. PLEASE NOTE: You will receive an email when a credit is deducted or a fee is charged due to a late cancellation or no-show, and again when it is cancelled or returned. The information will also appear on your profile.
Please also cancel your waiting-list booking if you know that you will not be able to attend should a spot become available. This helps us ensure that as many people as possible can train when they wish.
Cancellation of Personal Training must be made directly with your instructor no later than 24 hours before your appointment. Otherwise, one credit will be charged.
You can find more information about the specific terms and conditions that apply to the individual class passes and memberships here.

How the Waiting List Works

There are 8 places on the waiting list. When you join the waiting list, a credit or one class from your monthly membership is reserved.
When someone cancels their class booking, you are automatically moved from the waiting list onto the class.
24 hours before the class starts, the waiting list is closed, meaning that you can no longer join or leave the waiting list. If you are on the waiting list and someone cancels their class, you will receive both an email and an SMS informing you that a spot has become available. You can then book the available spot on a first-come, first-served basis. You are not obliged to take the spot if you no longer wish to attend.
If you do not take a spot that becomes available, your booking will be cancelled, or your credit will be returned once the class has taken place.
If you are not on the waiting list and see an available spot in a class after the waiting list has closed, you are also welcome to book it. First-come, first-served applies to everyone.

Changes to and Cancellation of Classes

House of Pilates reserves the right to change opening hours, class schedules and times, instructors and the range of classes offered. Temporary changes will be shown in the class schedule. We will communicate permanent changes on our website, in our newsletter and on Facebook/Instagram.
We may also need to cancel a class or change the instructor/class type up to 60 minutes before the scheduled start time.
Classes with fewer than 4 participants may be cancelled at least 60 minutes before the scheduled start time.
In the event of cancellation, you will be notified by SMS.