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TERMS & CONDITIONS

At House of Pilates, we strive to make your membership as simple, flexible and transparent as possible. Below, you find our current terms and conditions.

About your membership

GENERAL TERMS

  • All training and use of the House of Pilates premises and training areas is at your own risk.
  • You are responsible for ensuring that you are in a state of health that allows you to participate in activities at House of Pilates. If in doubt, please consult your doctor or physiotherapist.
  • Your membership is personal. Monthly membership and class passes may therefore not be transferred to, shared with or used by anyone other than you.
  • Your membership is binding for both parties for the specified period.
    You can book classes up to 4 weeks in advance and cancel up to 24 hours before the class starts.
    Please arrive 5 minutes before the class starts so that we can begin on time.
  • House of Pilates is open 7 days a week, and you can attend classes in the morning, late morning, afternoon and evening. We are closed on Christmas Day and New Year's Day and may also close for a few weeks during the summer holidays.
  • Please update any changes to your personal information, such as your name, address, email address, telephone number, bank details, etc., in our customer system, either via the app or our website.
  • House of Pilates reserves the right to change the terms and conditions of your membership with 30 days' notice.

CLASS PASSES

  • All class passes are valid for 12 months from the date of purchase. Class passes cannot be extended or put on hold.
  • When you book a class, one class credit is reserved from your class pass.
  • If you cancel your booking no later than 24 hours before the class starts, the credit is returned to your class pass. If you cancel less than 24 hours before the class starts, the credit is considered used. However, if the class was full before you cancelled and your late-cancelled spot is taken by another customer, the used credit will be returned to your class pass. PLEASE NOTE: You will receive an email when a credit is deducted due to a late cancellation or no-show, and again if the credit is returned. You’ll also find this information on your profile.
  • If you are unable to attend a class and forget to cancel, one class credit will be deducted.

ONGOING MONTHLY MEMBERSHIP

  • If you choose our ongoing HoP Monthly Membership, you will be charged once a month automatically on your payment date, using the payment card linked to your profile.
  • Your initial commitment is 6 months, after which the membership continues until you cancel it.
  • Cancellation requires one month's notice from your payment date and must be made by email to info@houseofpilates.dk.
  • With a HoP Monthly Membership, you can book up to 7 classes per week, with a maximum of 2 classes per day.
  • If you cancel less than 24 hours before the class starts, a late-cancellation fee of DKK 110 will apply. If you do not show up for a booked class, a no-show fee of DKK 170 will apply. However, if the class was full before you cancelled and your late-cancelled spot is taken by another customer, the fee will be cancelled. PLEASE NOTE: You will receive an email whenever a fee is charged or cancelled. Fees incurred during the month are accumulated and charged to your registered payment card together with your monthly membership payment. You’ll also find this information on your profile.
  • Our HoP Monthly Membership can be put on hold due to absence/holiday for periods of 7–28 days. Please let us know a few days in advance, and we will put your membership on hold for the relevant period. The fee is DKK 350 per hold period, and you may do this as many times as you wish. The DKK 350 fee will be charged automatically when we register the hold period in our customer system.

GET STARTED

  • We offer free Intro classes e few times pr. Month. Read more HERE (link: https://houseofpilates.dk/kom-godt-i-gang/) HER
  • If you are unable to attend a class, we kindly ask you to cancel your booking as soon as possible.

STARTER PACKAGE (PERSONAL & DUET)

  • The Starter Package can only be purchased once and is valid for 30 days from the date of purchase.
  • When booking a Personal/Duet Training session or a class, one credit is reserved from your package.
  • Cancellation of Personal/Duet Training must be made directly with your instructor no later than 24 hours before your appointment. Class cancellations must be made no later than 24 hours before the class starts. In both cases, the credit will be returned to you. Otherwise, one credit will be forfeited.

How We Handle GDPR

GENERAL INFORMATION ABOUT GDPR

  • When you register as a member, you give House of Pilates permission to process and store information about you and to contact you by telephone, email and SMS. This includes contacting you if there are any changes relating to a class you have booked.
  • All new customers are automatically subscribed to our monthly newsletter via Mailchimp, so you can stay up to date with the latest news from the studio. If you no longer wish to receive the newsletter, you can unsubscribe using the link in the newsletter you receive from us. Alternatively, you can email lotta@houseofpilates.dk and ask to be removed from the mailing list.
  • House of Pilates stores your data for up to 5 years after you stop being a customer, unless you request that your profile is deleted earlier. Please contact the studio if you wish to do so. Your information is personal and will not be sold to third parties.
  • We use the booking system YOGO, which is GDPR-compliant at all times. All data stored in YOGO is held within the EU, primarily in Frankfurt. You can view YOGO's Data Processing Agreement here.
  • If you have any questions regarding your personal data, please feel free to contact us by email or phone: t: +45 51 52 42 16. e: info@houseofpilates.dk

PHOTOS AND VIDEO

  • Classes may occasionally be filmed and/or photographed for marketing purposes. By purchasing a membership at House of Pilates, you accept this. House of Pilates owns the rights to photo and video material taken during classes. We will, of course, always ask for permission before taking photographs or filming.
  • You are welcome to take selfies etc. during classes, but please check with the other participants that they are comfortable with being in the picture.

House Rules at HoP

We want to be a space where you can pause, breathe and reconnect. It is important to us that you feel welcome and can relax as soon as you walk through our door. As many people use the studio, we have a few simple House Rules that we hope everyone will respect. This helps us create the best possible experience for everyone who trains with us.

  • Please always arrive five minutes before your class starts, so everyone has time to settle in, and we can begin on time.
  • The studio is a shoe-free space, so please leave your shoes just inside the main entrance. We wear toe socks with non-slip grips (ToeSox) for all training. ToeSox are available to purchase at the studio.
  • Please leave your mobile phone/Apple Watch in your bag , with sound and vibration turned off. We invite you to take this hour to disconnect, breathe and be fully present. It’s a rare opportunity to step away from the outside world and dedicate uninterrupted time to yourself and your wellbeing.
  • Please leave your training area as you would like to find it. Equipment and facilities should be tidied and sanitized after every class. The Reformer should be returned to its neutral position, with all springs and straps neatly in place. Mats and foam rollers should be returned to their designated places, and please check that all equipment in your personal basket has been returned before placing the basket back on the Reformer box.
  • You train at your own risk,so listen to your body and respect what it is capable of on the day. Follow your instructor's guidance, ask if you are unsure about anything, and take a break whenever you need one.
  • If you are feeling unwell, please stay home and take care of yourself.Please remember to cancel your booking as early as possible, so someone else can enjoy your spot and you may be able to have your class credit returned.
  • To create a comfortable environment for everyone please avoid using strong fragrances before your training session.

Booking, Cancellations & Waiting Lists

As we are a small studio with a limited number of spaces in each class, we kindly ask all members to help us by booking and cancelling classes as early as possible.

HOW TO BOOK A CLASS

  • Use our website or the HoP mobile/iPad app to make your bookings. This gives you a complete overview of your reservations, including waiting-list positions. When you book a class, a credit is reserved if you have a class pass.
  • You can book classes up to 4 weeks in advance and right up until the class starts. Keep an eye on the schedule, as spaces often become available shortly before a class begins. We cannot guarantee you a place, as bookings are made on a first-come, first-served basis.
  • Personal Training sessions are arranged directly with your instructor.

HOW TO CANCEL A BOOKING

  • You cancel by removing your booking in the app or via our website. If you need to cancel a class, please do so no later than 24 hours before the class starts. A late cancellation will result in the loss of one class credit or a DKK 110 fee, depending on your membership. A no-show will result in the loss of one class credit or a DKK 170 fee, depending on your membership.
  • Please also cancel your waiting-list booking if you know that you will not be able to attend should a spot become available. This helps us ensure that as many people as possible can train when they wish.
  • Cancellation of Personal/Duet Training must be made directly with your instructor no later than 24 hours before your appointment. Otherwise, one credit will be charged.

HOW THE WAITING LIST WORKS

  • There are 8 places on the waiting list. When you join the waiting list, a credit or one class from your monthly membership is reserved.
  • When someone cancels their class booking, you are automatically moved from the waiting list onto the class.
  • 24 hours before the class starts, the waiting list is closed, meaning that you can no longer join or leave the waiting list. If you are on the waiting list and someone cancels their class, you will receive both an email and an SMS informing you that a spot has become available. You can then book the available spot on a first-come, first-served basis. You are not obliged to take the spot if you no longer wish to attend.
  • If you do not take a spot that becomes available, your booking will be cancelled, or your credit will be returned once the class has taken place.
  • If you are not on the waiting list and see an available spot in a class after the waiting list has closed, you are also welcome to book it. First-come, first-served applies to everyone.

CHANGES TO AND CANCELLATION OF CLASSES

  • House of Pilates reserves the right to change opening hours, class schedules and times, instructors and the range of classes offered. Temporary changes will be shown in the class schedule. We will communicate permanent changes on our website, in our newsletter and on Facebook/Instagram.
  • We may also need to cancel a class or change the instructor/class type up to 60 minutes before the scheduled start time.
  • Classes with fewer than 4 participants may be cancelled at least 60 minutes before the scheduled start time.
  • In the event of cancellation, you will be notified by SMS.

PUTTING YOUR MEMBERSHIP ON HOLD

  • Our ongoing Monthly Membership can be put on hold in connection with holidays/absence for periods of 7–28 days.
  • Please email info@houseofpilates.dk a few days in advance, and we will put your membership on hold for the relevant period. The fee is DKK 350 per hold period, and you may do this as many times as you wish.
  • The DKK 350 fee will be charged automatically when we register the hold period in our customer system.