To give you the best possible experience at House of Pilates, we have listed the most frequently asked questions below. Whether you are new to HoP or one of our regular members, we hope you will find answers to your questions about everything from training and memberships to bookings.
When you want to register as a member, click “Create Profile.” Enter your details, and your profile will then be created and saved in the system.
You log in using your email address as your username and the personal password you created when you set up your profile.
If you have forgotten your password or would like to change it, you can do so via YOUR PROFILE or LOGIN on our website. Click “Forgot Password?”, enter your email address, and you will receive an email with a link to reset your password.
Once you have registered as a member on our website, you can use your username and password to log in to the booking system.
You can download our app from both the App Store and Google Play.
When you book a class through our app, you can easily sync your bookings with your mobile calendar. Once you have booked a class, you will automatically be given the option to add the event to your calendar. This makes it easy to keep track of all your upcoming training sessions.
You will, of course, be notified by email and SMS if a class you are booked for is cancelled or rescheduled. We always do our best to find a solution, but if we need to cancel or change a class, we will do so as far in advance as possible, so you can plan your day accordingly. However, unexpected situations such as illness can occasionally arise — we are all only human.
If you have a class pass and need to cancel a class you are booked for, your class credit will of course be returned to your pass, provided you cancel at least 24 hours before the class starts. We always encourage you to cancel within the 24-hour deadline, so your spot can be made available to another guest.
o If you have an ongoing monthly membership, you can put your membership on hold for 7–28 days due to holidays or other absence. Please email us at info@houseofpilates.dk a few days in advance, so we have time to register your hold period. You can put your membership on hold as often as you like. The fee is DKK 350 per hold period and will be charged automatically when we register your holiday. The hold period will also postpone your next monthly membership payment accordingly.
If you do not cancel your booking in time or fail to attend a class you are booked for, a fee of DKK 170 will automatically be charged. To avoid the fee, please make sure to cancel your booking at least 24 hours before the class starts. We always encourage you to cancel within the 24-hour deadline, so your spot can be made available to another guest.
Our ongoing monthly membership has an initial 6-month commitment period from the date of purchase. After this period, your membership continues until you cancel it. If you wish to cancel your membership, please email us at info@houseofpilates.dk with one month’s notice from your monthly payment date. During the notice period, you are free to attend classes as usual.
To give you the best possible introduction to Pilates Reformer and learn how the equipment works, we recommend joining one of our Intro Classes. We offer Intro Classes regularly, and you can easily keep an eye on upcoming dates on our website or via Instagram. hjemmeside eller via Instagram.
You will, of course, be notified by email and SMS if a class you are booked for is cancelled or rescheduled. We always do our best to find a solution, but if we need to cancel or change a class, we will do so as far in advance as possible, so you can plan your day accordingly. However, unexpected situations such as illness can occasionally arise — we are all only human.
At House of Pilates, we offer several options for Private Training. You can train individually, as a Duet with a friend or partner, or together with several friends and/or family members in a private group session. If you would like to hear more about the possibilities, simply call us or send us an email with your wishes and starting point. We will then help you find the best solution and the instructor who is the right fit for your needs.
To give you the best possible introduction to Pilates Reformer and learn how the equipment works, we recommend starting with one of our Intro Classes. We offer Intro Classes regularly, and you can easily keep an eye on upcoming dates on our website or via Instagram.
At House of Pilates, we want to provide you with a sanctuary from a busy everyday life, where you and your body are the focus. As instructors, we do our very best to give you the best possible experience, and we greatly appreciate all our members helping to create and maintain the positive atmosphere at the studio. We hope you will take a moment to read our House Rules, so that you too can help us preserve the welcoming and supportive environment we have created together
